Refund and Returns Policy

7-Day Hassle-Free Returns & Replacements

At Copper Master (a brand by Shan Impex, Moradabad), every pure copper, brass, and kansa product is handcrafted with care and inspected for quality before dispatch. We stand behind our craftsmanship with a transparent 7-Day Return and Replacement Policy.

1. Eligibility for Return or Replacement

You can request a free replacement or return within 7 days of delivery under the following conditions:

• Transit Damage: The item arrived dented, damaged, or broken.
• Manufacturing Defect: Loose tap, leakage, lid misalignment, or defect in construction.
• Incorrect Item Received: The product delivered differs from your order confirmation (wrong size, pattern, or quantity).

2. How to Initiate a Return or Replacement

To request a return or replacement, simply contact our dedicated customer support team:

• Email: coppermastermbd@gmail.com
• WhatsApp Helpline: +91 74539 64123
• Fulfillment Center Address: Shan Impex / Copper Master, Prince Road, Moradabad, Uttar Pradesh – 244001, India.

Please share your Order ID and 2–3 clear photos or a short video showing the issue. Our support team will respond within 24 business hours.

3. Reverse Pickup & Inspection

Once your return request is approved, we will arrange a reverse pickup from your doorstep via our logistics partners. Once the item reaches our Moradabad facility, our quality team conducts a prompt verification.

4. Fast Refund Processing

Upon verification of the returned item, the full refund is credited back to your original payment method (UPI / Cards / NetBanking / Razorpay) within 3 to 5 business days.

5. Natural Copper Oxidation Notice

Please note: Pure, unlacquered copper naturally reacts with moisture and oxygen over time, creating a dark patina. This natural oxidation is scientific proof of 100% pure copper and is not a defect. A simple rinse with lemon juice and salt or Pitambari powder instantly restores the original shine (see our Care & Cleaning Guide).